Well-managed change has never been more important than now. Thankfully you are seeing the light at the end of the tunnel, but the world has changed and so has your business. So, you might be asking yourself, “How do I manage change and engage my team in the recovery process?”
In times of recovery from large-scale changes, such as those created by disruptive technologies or difficult market conditions, and especially if you have had to make some hard decisions – restructuring for example, it is important to act quickly and to get it right.
We understand that change involves a great deal of emotion. Change needs to be handled in the right way. Handled badly you run the risk of putting your customers off-side and losing your colleagues’ support. Handled effectively, you will transform and future-proof your business and improve engagement too.
That’s why we have organised our change offering into ReCoVeR:
First you need understand what has changed and what is your new normal. It is important to reassess the fundamentals of your business. Is your purpose clear and still relevant? What is the new normal for your sector? Is your business model going to work in the new normal?
Then assess where the gaps are in your current capability. This activity is often referred to as a change “gap and impact analysis.” What are the people impacts on our business at quite a detailed level (skills, roles, boundaries, responsibilities and so on) as well as process and technology changes. And therefore, what are the gaps in where we are today and where we will need to be as we recover?
Next, you need to identify which change levers and activities will ensure we recover quickly. This could vary across skills building, role redesign, communication and engagement activities, leadership development, behaviour modification and many more aspects of change. These need to be organised in a feasible and ordered change plan.
Finally, for any change to be successful it needs to be sustained. So, how will you measure and maintain your new normal? Identifying some simple aspects of the change and measures around them would allow you track your progress and sustain your new normal. We recommend a simple sustain plan, supported with a balanced change dashboard.
Your next steps
As with all of our services, you have the option to diagnose the health of your current situation and get some ideas and tips to help you with your challenge – “How do I effectively manage change and engage my team?” Take one of our free diagnostics here.
The Change Shed and our selected associates have deep experience in organisational change management, often learned (as was mine) working for the larger consultancies before working through boutique strategic change and OD consultancies. We have worked with all sizes of organisation during and after major restructuring programmes.
Contact us now to see how we can help your business to be more valuable, more enjoyable and more future proof.